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Urgent Issue – Stop Loss Not Triggered Even After LTP Crossed

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I would like to report an issue regarding a trade where the Stop Loss was not executed even after the LTP moved below my stop loss price. As shown in the attached

screenshot, the LTP went below my Stop Loss level, but the trade remained active (ON). Due to this, my loss increased more than expected, which should have been prevented if the Stop Loss had triggered correctly. Due to this issue, I am not trading regularly on Punch. This was a small trade, so the loss did not affect me much. However, I am now scared to trade with higher LTP or larger quantity trades on the Punch Android App.

Posted by PERIYA VEETTIL SREERAJ ·
Status: In Review2 comments

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Comments2

  • Archit Sunat

    •

    May 21

    @PERIYA VEETTIL SREERAJ

    We apply a 5% Market Protection on the trigger price to help avoid executions at extreme prices during low liquidity or sharp market volatility. You can change this % now from global settings.

    Because of this, once the SL trigger is hit, the order may sometimes remain unexecuted on the exchange if the market moves below the protected limit price very quickly.

    In such cases, the order will remain visible in the Order Book, from where you can:
     • Modify the order price for execution, or
     • Cancel the existing order and place a fresh order at your preferred price.

    • PERIYA VEETTIL SREERAJ

      •

      May 21

      Ok. I saw the function with Android and Website. It's big help for website for trigger orders. But don't understand how to set it for SL. Requesting can you create a YouTube video for how to set market Protection with Punch. Because Nifty and Sensex candle movement is different.