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Technical Issue Regarding Real-time Price Updates and Execution Discrepancy

Android | Issues

Dear Support Team,

​I am writing to formally lodge a complaint regarding consistent price discrepancies and execution delays I am experiencing on the Punch app.

​Today, while trading the SENSEX 81800 PE strike price, I observed a significant lag in your price feed compared to other platforms like Zerodha. Specifically:

​Price Lag: When Zerodha showed the strike price at 100, Punch was displaying 105.

​Execution Error: I placed a buy order at 100. When the app displayed a price of 110 (indicating a profit of roughly ₹1,000 for 5 lots), I exited the position. However, upon booking, the trade resulted in a loss instead of the shown profit.

​This is not an isolated incident; it has happened across all my trades today. It appears your price update mechanism is not functioning in real-time, leading to "ghost profits" that turn into actual losses once executed.

​Account Details:

​Name: Yuvraj Dhondiram Pawar

​Client ID: WCT5496

Posted by YUVRAJ DHONDIRAM PAWAR ·
Status: Resolved1 comment

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Comments1

  • Archit Sunat

    •

    Feb 5

    @YUVRAJ DHONDIRAM PAWAR Hi Yuvraj - we have identfied this issue with our system for this specific strike price - there was an issue with the data feed from NSE for Punch. We have resolved the issue. You should not have this problem going foward.